Hotel Review: Royal Oasis, Haiti

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Rating: 3.5 mangos

Royal Oasis is a modern boutique hotel conveniently located in the center of Petion-Ville. The beautiful structure is surrounded by popular local restaurants and night clubs. The multilingual staff speaks English, French, Spanish, and Kreyol. The hotel itself provides a number conference and meeting rooms for many types of private and public events, two on-site restaurants, and a bar/lounge. A large room on the top floor offers panoramic views of the city, and the terrace is equipped with beautiful fountains and relaxing chairs and tables for guests who want to enjoy an afternoon cocktail. Its spacious guest rooms, comfortable beds, and inviting and colorful lobby add to its charm and modern luxury.

I give it 3.5 stars for a hotel in Haiti because it has a lot of potential, but some work still needs to be done. Although the property is beautiful and looks inviting, based on some unpleasant experiences our whole team had to endure, it would get no more than 2 stars from me in the states or any other developed countries I’ve visited. Why? Because service matters!

The location is great for business and leisure guests traveling to Port-au-Prince. Most of the time, I didn’t even feel like I was in the over-crowded, dirty city until I stepped out of the hotel. In that regard, it felt like an oasis, but there is no spa, pool, or any amenities of that sort, which is fine by me. I wasn’t expecting a 5-star hotel. The bellmen and bartenders were the best trained staff members in the hotel in my experience. They were always smiling and greeted me every time I walked by. I spoke English, French and Kreyol with them, and they were fluent in all. The front desk’s service was hit or miss. Most of the time, the agents wouldn’t even look up to say hello, and sometimes I was standing right in front of them waiting to be helped. We weren’t offered any activities or places to visit in the area, which is a must if you’re trying to push tourism in the country. Even if we didn’t need it, it would’ve been nice to see.

One of the major disappointments during our trip was the water temperature in our rooms. I spent the first three days showering in cold water, which is expected when you’re in Haiti at your old uncle’s house, but not when you’re paying a certain price in a “luxury” hotel. And after many complaints, when it was finally fixed, the water was scorching hot. When we called again to complain, the maintenance guy asked us, “I thought you wanted hot water?” They didn’t understand the idea of wanting both hot and cold water, so we just gave up. In addition, in order for us to have good water pressure, we had to turn on the faucet in the sink simultaneously. What a waste! I just ended showering with cold water the remainder of my stay in little to no water pressure. Some of our team members had great water pressure, and had almost no issues with their rooms. So I’m guessing, we were some of the unlucky ones.

Pros: Safe, clean, spacious rooms, comfortable beds, complimentary wifi in rooms and lobby area, unsweetened, fresh passion fruit juice every morning, pistaches grillées with cocktails, the beautiful lobby decor, the shops in the circle surrounding the hotel. Beautiful views. Pumpkin soup on Sundays. Seeing Sean Penn. The colorful bottles in the lobby. Meeting Francoise Elizee.

Cons: Hot water issues, not enough storage although the rooms are extremely spacious, walls are very thin, I could hear the conversation from the room next door and in the hallways if I tried. I had to make sure I wore headphones to draw noise out when I was awake. Not enough pumpkin soup on Sundays. Please make enough soup joumou so you don’t run out. Imported peanut butter?! Why? No turndown chocolates, or dous makos or tablet pistach. Bring some more Haitian charm into the property, please and thank you.

In summary: I will always support great initiatives in Haiti. I want the hotel to do well because I want to bring friends there. It is truly a beautiful and comfortable hotel. With the right staff training and service, it can become a favorite! I want to find a good place to bring people who have never been to Haiti, and I will give it another chance. I’m definitely trying another hotel when I’m back in Haiti, but I will return hoping for improvements. Despite some of the kinks, it is going in the right direction.

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7 Comments on Hotel Review: Royal Oasis, Haiti

  1. Lula
    October 10, 2013 at 12:24 am (1 year ago)

    What a great review, honest and concise. I truly dislike Haitians’ business models and practices. The whole idea of “not be kind to patrons” attitude is what’s killing opportunities for us to run our own ventures. Customers are your bottom line and your bread & butter, without them you have no revenue.

    I understand not all Haitian business owners think way but the majority of them do. Even state side this attitude prevails. For example, upon walking into a patisserie you’re not greeted or even asked if you need help. Why would I want to spend my money where it’s not valued? Then they are quick to ridicule the “blanc” for taking over their business. It’s so counterproductive.

    In any case I do hope the things you cited will improve with time. Again, thank you for the review, hopefully someone on the hotel’s marketing team or Haiti’s tourism team will take notice. Have you thought of posting on the Trip Advisor website?

    Reply
  2. Jolie
    October 9, 2013 at 7:48 pm (1 year ago)

    Overall the country is heading towards the right direction from what I’ve seen. I get excited every time I go back.

    Reply
  3. Jolie
    October 9, 2013 at 3:24 pm (1 year ago)

    Great review. I’ve had similiar experiences at Best Western, Cap Lamandou, and AbakaBay. The front desk clerks always seem unfriendly. As much as I would like to patronize in the country I love, customer service is overall bad at the places I visit. Haitians need to realize that a smile goes a long way. People will come back if you treat them with kindness. I also notice they treat people different based on the language they speak and complexion. I will continue to visit, but they are not ready for me to bring my high maintenance friends!

    Reply
    • findingpaola
      October 9, 2013 at 5:08 pm (1 year ago)

      Yes, I noticed guests of European descent got treated differently as well.

      Reply
  4. Patricia Adé
    October 9, 2013 at 12:59 pm (1 year ago)

    Very interesting… Next time try Karibe!

    Reply
  5. Carine Desroches
    October 9, 2013 at 10:15 am (1 year ago)

    Such a great review…

    Reply
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